#18 From Hotelier's Daughter to Dental Practice Powerhouse: Fiona Teasdale's Journey

In this insightful and candid episode of Conversations with Chris, Chris Barrow speaks with Fiona Teasdale, Practice Manager at Myton Park Dental Centre. Fiona shares her inspiring career journey—from her early days helping in her family's hotel business in Scarborough to leading a successful dental practice in the North East.

Fiona discusses the transition from NHS to plan-based dentistry, the transformation she led upon joining Myton Park in 2023, and the challenges and rewards of implementing structured business systems in a previously manual environment. With a passion for leadership, team development, and business strategy, Fiona gives listeners a behind-the-scenes look at the evolving role of a modern practice manager.

Chris and Fiona delve into topics such as leadership style, team cohesion, financial acumen, and the ongoing need for self-development and resilience in management roles. The episode offers both practical insights and emotional resonance for dental professionals—particularly practice managers navigating the complexities of their role.

Key Topics Discussed:

• Fiona’s early work ethic shaped by her family’s hotel business
• Her transition from retail into dental nursing and then into management
• The strategic and operational overhaul of Myton Park Dental Centre
• Building trust and buy-in from an existing team during periods of change
• The value of clear communication and training in driving performance
• Balancing clinical independence with structured business oversight
• Apprenticeships as a recruitment and development strategy
• The challenges of HR and the emotional labour of leadership
• The power of vulnerability and authenticity in management
• Fiona’s ongoing commitment to personal growth and team empowerment

Notable Quotes:

“Even though it’s not my business, I treat it like it is—because I care deeply.” 
“A lot of people find it very difficult to let go. But if you get the right people and train them well, you don’t have to do it all yourself.” 
“We’re flying at the moment, and I feel very proud that I’ve had a small part to play in that.” – Fiona Teasdale

Who Should Listen:

• Dental practice managers
• Dental business owners
• Aspiring leaders in the dental sector
• Team leads and senior nurses
• Anyone interested in resilient leadership and effective change management